This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

   

How do I change the time on my Samsung phone system?

  1. With your handset on-hook, press TRSF and then dial 200. Your display then shows ENABLE CUS. PROG. PASSCODE:
  2. Dial your 4-digit pass code 1234 (which is the default pass code).  The display then shows ENABLE CUS. PROG. DISABLE.  If the pass code 1234 does not work as stated, Please contact us.
  3. Dial 1 to enable. The display now shows ENABLE CUS. PROG. ENABLE.
  4. Press TRSF and the keyset will return to its idle condition.  Once you have entered administrative level programming, you must begin programming within 30 seconds.  Any delay of more than 30 seconds between keystrokes will cause the system to automatically exit the programming mode.
  5. Next enter the new date and time as follows:
    Press TRSF and then dial 505. The display then shows the current date and time setting on your system.  The example below shows Monday, April 7, 2003, 9:30 AM.
  6. OLD: 0  04   07   03  :  09  30
    NEW:WMMDDYY:HHMM.
  7. Enter the correct date using the dial pad as follows:
    W= Day of the week (0-6; Week begins on Monday and ends on Sunday)
    MM= Month (01-12)
    DD= Day of the month (01-31)
    YY= Last two digits of the year (01)
    HH= Hour (Use 24 hour clock and enter the range of 00-23)
    MM= Minutes (00-59)
    Press TRSF to store and exit programming. 
    If you have entered invalid data, you will receive an INVALID ENTRY message for three seconds.  Reenter the date and time.

 

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Where can I find on line live support?

We are proud to be active members and help moderate a website here. We do not own or run this web site and the views and comments there do not represent R&W Communications in any way. With that said, there are a plethora of very we educated installers and technicians that monitor and actively participate at all hours of the day and night.

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Why doesn't my phone display caller ID?

The cause of this problem could be anything ranging from the phone company. To the phone system itself. Our first suggestion is; if you were viewing CID prior to today, contact your dial tone provider. They are always your first line of action regarding your phone lines. If the problem cannot be resolved by your carrier and or you recently had service work done on your phone system. Please contact us for a detailed description on how to repair your caller id issue.

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Who is my provider?

Your provider is the company that gives you dial tone and or internet access. They can be located by the address provided to you in your current phone or internet bill.

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What is VoIP?

VoIP is Voice over Internet Protocol. The simple answer is, the ability to communicate with your phone across the world wide web. There are two distinct differences or types of VoIP. The first is dial tone on the web. Some "providers" sell a low or no cost application for you to use via a pc or small hardware item that connects to your high speed internet access device. The second and in our opinion the only true VoIP is provided by your PBX or key system hybrid and your "providers" T1 or PRI service. This application is much more stable than web based dial tone and allows for your remote offices to be networked.

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When is VoIP an option to consider?

This depends on your needs. If you are or have a need for a remote office (telecommuting) and would like the use of the company located phone lines and intranet. This is a good time to consider VoIP. For a more detailed explanation or to schedule a site visit contact us. We will evaluate your current network and phone system needs and suggest possible options with you.

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